1. Third-Party Background Music Player
Your background music is delivered via a separate music player (not SPTV).
First, confirm:
• The background music player is powered on
• The device display or indicator lights are active
If powered on, check the volume/output setting on the music player itself.
If you require assistance operating the background music player, please contact the supplier or manufacturer directly. Their details are located in your studio handbook.
2. Amplifier or Mixer Adjustment
Background music volume is controlled by the amplifier channel, which may be labelled:
• BGM (Background Music)
• Music
If this control has been adjusted, music volume will change.
Important:
Do not adjust the SPTV or Workout channel.
No amplifier or mixer controls should be set to maximum. If any controls are fully turned up, reduce them to a normal operating level and test.
If volume levels have been significantly altered and normal balance cannot be restored, onsite adjustment by a technician may be required.
3. Power Interruption
After a power outage, equipment may restart in a different state.
Confirm:
• The background music player is powered on
• The amplifier has powered back on correctly
Note: A simple loss of power does not normally change amplifier knob positions.
Before Contacting Support
Please confirm:
• Background music player volume has been checked
• Amplifier BGM channel has not been increased
• No recent power interruption occurred
If the issue persists after these checks, email support@wedooh.com.au with a photo of the amplifier front panel.