'll be Your Guide.

Knowledge Base

Easy Guide to Rebooting Your Media Player Safely

Learn the proper steps to safely reboot your media player without causing any damage or issues.

No workout ADs running / Workouts repeating

Resolving Continuous Workout Playback with Missing Ads on SPTV. When the video library or Ad/TVCs becomes corrupted, the player skips ads and continues playing workout programs in a loop.

Classes not auto-loading or loading at incorrect times

Common Causes of Automatic Workout Loading Issues. Fix issues with the schedule not loading automatically.

Preparing Studios for Planned or Unplanned Power Interruptions

Power interruptions (planned works, landlord shutdowns, storms, grid events) can cause SPTV and DSP PRO systems to behave unexpectedly. Follow these steps to protect your equipment.

Troubleshooting Reception TV: Common Issues and Solutions

Discover the common problems with Reception TV and learn effective solutions to ensure an optimal viewing experience.

Get Your Picture Back: Troubleshooting a Blank TV Display

Discover how to troubleshoot and fix a blank TV display to get your picture back in no time.

SPTV & DSP PRO Support, Replacement & Recommissioning

Understand how Wedooh handles SPTV and DSP PRO system faults, replacement equipment, recommissioning, and service restoration when studios experience operational issues.

Understanding Commercial Warranty

Learn about managing commercial warranties for auxiliary devices, balancing cost and downtime, and best practices for ensuring seamless operations in business environments.

Read more Audio & Music

Noise coming through speakers

Learn how to identify and fix audio ground loops causing buzzing or humming in your speakers with simple steps.

Read more Audio & Music

Wireless Mic Troubleshooting: Common Issues

Discover common issues that may arise when using wireless microphones and learn how to troubleshoot them effectively.

Support and Service Escalation

Efficient support services available 9-5 Mon-Fri AEST. Contact us via email, chat, or ticketing system for prompt assistance and onsite technician coordination.

Protecting your media player from power outages or surges

Learn how to keep your media player safe from power disruptions with these tips and tricks.

Read more Audio & Music

SPTV - workout program audio too low

Learn how to adjust your background music and other audio sources so they do not overpower your workout programs.

Read more Audio & Music

Troubleshooting Audio Issues

Have no audio in workout or reception area or both? This guide should help you in basic troubleshooting of audio issues in your studio.

Solving Common Internet Connection Problems

Identifying the Root Cause of Connectivity Issues. Discover practical solutions to common internet connection issues in your studio.

Troubleshooting No signal or visual on Workout TVs

Troubleshoot no signal/pic on workout TVs by first checking your HDMI splitter, TV and then your SPTV player. Contact support if problems persist.

Read more Audio & Music

Background Music Suddenly Louder or Softer?

If your studio background music volume has suddenly increased or decreased, this is not caused by the SPTV workout player. Sudden changes are typically caused by a third-party music player, amplifier adjustment, or power interruption.

Preparing Studios for Cyclone – Equipment Power Down

When severe weather approaches, it's crucial to take the right steps to protect your studio's equipment from potential damage caused by power surges.

Unable to manually load a workout via the SPTV LCD controller

Having trouble loading a workout via your SPTV LCD controller? This guide covers the most common causes and fixes.