No workout ADs running / Workouts repeating

Resolving Continuous Workout Playback with Missing Ads on SPTV

The SPTV player automatically downloads new Ad/TVC content during its scheduled after-hours update. If this download is interrupted due to an internet/network or power interruption at the studio, the required Ad files may not complete downloading.

When this occurs, workouts will still start at their correctly scheduled times. However, if the Ad files are missing, the player cannot run the scheduled Workout Ads between classes, which may result in the previous workout continuing or repeating until the next scheduled workout begins.

The Problem

When the after-hours Ad download is interrupted, the result can be:

  1. Workout programs repeat continuously between scheduled classes.
  2. Ads or TVCs fail to play during their scheduled slots.
  3. Programs still start at their correct scheduled times, with any previous playback stopped when the next scheduled workout begins.

The workout schedule itself is not affected. The issue is that the required Ad content was not successfully downloaded to the player.

Identifying Root Causes

The most common cause of this issue is an interruption at the studio while the SPTV player is completing its automatic after-hours Ad download.

Common causes include:

  • Internet/Network Interruption: If the studio internet connection drops or the local network/router resets during the after-hours update, the Ad download may be interrupted.
  • Power Interruption: If power to the SPTV player or studio equipment is interrupted during the after-hours update, the Ad download cannot complete.
  • Interrupted Download: If the download does not complete, the required Ads will not be available for playback. The SPTV player will automatically attempt the download again during its next scheduled after-hours update.

Steps to Resolve the Issue

  1. Wait for the Automatic Update: Leave the SPTV player powered on and connected to the internet. The player will automatically attempt to download the missing Ad content again during its next scheduled after-hours update.
  2. Stop Workouts Repeating: From the LCD controller, manually load WORKOUT ADS. If the Ad files are currently missing, the workout TVs may display a blank screen, however this will stop the previous workout from continually repeating. Scheduled workouts will still start automatically at their programmed times.
  3. Contact Support: If assistance is required, submit a support ticket. Where possible during support hours, our team can remotely check the SPTV player and download status. Remote intervention may require playback to be stopped, so no active workouts should be running.
  4. Factory Reset - Last Resort Only: A Factory Reset is available from the LCD controller under Advanced Features → Factory Reset. This should only be performed when advised by WEDOOH Support and should only be pressed once. Do not repeatedly perform a Factory Reset.

Conclusion

Missing Workout Ads with workouts repeating is most commonly caused by the SPTV player's automatic after-hours Ad download being interrupted by an internet/network or power interruption at the studio.

The workout schedule itself remains active and scheduled workouts will continue to start at their correct times.

If a download is interrupted, leave the SPTV player powered on and connected to a stable internet connection. The system will automatically attempt to download the missing Ad content again during its next scheduled after-hours update.