Preparing Studios for Planned or Unplanned Power Interruptions

Power interruptions (planned works, landlord shutdowns, storms or grid outages) may cause SPTV and DSP PRO systems to shut down unexpectedly. If equipment is not restarted correctly, studios may experience No Signal on TVs, no workout audio, or systems appearing offline. Follow the steps below before contacting support.

If You Are Notified of Planned Power Works

If your landlord, centre management or electricity provider advises of a planned power interruption, follow these steps to safely shut down your equipment.

Before the Shutdown

Do not switch off power at the wall or circuit breakers while equipment is operating.

Instead, power down in the following order:

  1. Turn off TVs and amplifiers.
  2. Turn off HDMI splitter(s).
  3. Shut down SPTV and DSP PRO using their normal power button.
  • – Press the power button once only.
  • – Do not hold the power button.
  • – Wait up to 30 seconds for the units to shut down completely.
  1. Once all devices are fully powered down, power may then be safely isolated at the wall if required.

Do not unplug network equipment unless specifically instructed.

If a UPS (Uninterruptible Power Supply) is installed, leave all equipment connected to it. A UPS provides temporary backup power during an outage but may fully discharge during extended power interruptions. Where installed correctly, the SPTV player can perform a safe shutdown using its USB connection to the UPS.

Both SPTV and DSP PRO are configured to automatically power on when mains power is restored. However, unexpected power loss or an incorrect shutdown sequence may occasionally prevent automatic restart.

After Power Is Restored (Before First Class)

Power equipment back on in the following order:

  1. Confirm modem/router is powered on.
  2. Power on SPTV.
  3. Power on DSP PRO.
  4. Power on HDMI splitter(s).
  5. Power on TVs and amplifiers.
  6. Confirm workout video and audio are functioning before class.

Allow up to 2 minutes for SPTV and DSP PRO to fully start before assuming there is a fault.

If You Walk Into the Studio and Everything Is Off

This usually indicates a power interruption occurred outside business hours.

Complete the following checks in order:

  1. Check circuit breakers.
  2. Confirm modem/router is powered.
  3. Confirm SPTV and DSP PRO are powered.
  4. Restart HDMI splitter(s) if required (power off 60 seconds, then back on).
  5. Confirm video and audio before starting class.

Important Notes

  • UPS units protect equipment but may fully discharge during prolonged power outages.
  • If the UPS battery has been exhausted, connected equipment may not restart automatically.
  • Always confirm the SPTV player is powered on before assuming there is an AV equipment fault.
  • Remote troubleshooting is always performed first. If an on-site technician is required, attendance may be chargeable.

Preventative Recommendations

  • Ensure studio staff know how to confirm the SPTV player is powered on.
  • Following planned electrical works, allow sufficient time before the first class to confirm all equipment has restarted correctly.
  • Report any issues as soon as possible to avoid disruption to scheduled classes.

If issues persist after completing the above steps, contact support@wedooh.com.au.