SPTV - workout program audio too low

Understanding the Importance of Balanced Amplifier Volume

To ensure the optimal audio experience during your SPTV workout programs, it is crucial to have a balanced amplifier volume level. This is typically set once during your installation by an audio visual technician or installer.

Studio acoustics and sound preferences may vary, so adjustments post-installation may be required in some circumstances. However, it is important to understand how to set levels properly to avoid issues.

When other source volume (mainly your background music or mic is too loud), it can overpower the workout instructions and make it difficult to follow along. On the other hand, if the volume is too low, you may struggle to hear the music and motivational cues.

Having a balanced amplifier volume not only improves the audio experience but also prevents any sound-related issues that may arise within your studio mix. It ensures that the background music device, such as the Mood media device, does not overpower the SPTV workout programs or hinder your ability to hear the instructions clearly.

Adjusting the Volume Settings on Your Amplifier

To adjust the volume settings on your amplifier, you can follow these general steps (this varies per amplifier so refer to your amplifiers user guide for the detailed instructions if required else engage a technician to adjust this professionally).

1. Locate the master volume control knob or buttons on your amplifier.
   Depending on your amplifier you would have a volume that turns up everything in the workout or everything in another audio zone (usually reception) or these maybe on separate amplifiers (referred to as individual single channels amps) instead of a larger single amplifier (with usually 2 or more audio zones or channels).
   
   Note: you would usually never touch the ampliers after installation and only control overall studo volume and reception volume controls via the wall controls in each area.
   
   
2. Start by setting the main volume to a moderate level. Never set volume to max at the amplifier end as this is not required or recommended. 
   
   
3. Test first the background music and listen to the sound in the specific areas (ie your workout studio and/or reception)
   
   
4. If the music is too loud or overpowering, gradually decrease the volume from your background music device until it reaches a balanced desired level for what is set as your preferred main level in the specific audio zone. Refer to your background music device for the instructions on this or your provider for background music (e.g Mood Profusion device is maintained/supported by Mood Media).
5. If the volume is too low and you're having difficulty hearing the music, gradually increase the volume of your background music player until it reaches an optimal level.
   Note: never set the background music device to MAX output as the music  recordings usually from record labels are louder than your SPTV programs. 
   
   
6. Once this is set, this is the max music volume you want in your audio zones, proceed to load a workout from SPTV player to test your workout volume levels.
   
   
7. If the music is still too loud while you are hearing the workout, then repeat step 4 above until you find the perfect balance that suits your preferences and allows you to fully enjoy your SPTV workout programs. If music is too low follow step 5 above.

Remember, the volume should be adjusted in a way that the background music device does not interfere with the workout instructions, creating a seamless audio experience.

Next, it's important to incorporate your microphone into the setup. During testing, focus on adjusting the mic input on the amplifier to ensure it is perfectly suited for the workout audio zone. If the mic is already adjusted and works then you should not touch this setting at all.

DO NOT max out any of the inputs on the amp or mic or sources, as this may introduce issues with mic dropping out / distortion, or your music cutting out if the mic is too high. This symptom of cutting out audio is common if you have input coming in too high and tripping out the amplifier. This is to protect your speakers and amplifier(s) from high input volumes which can damage it.

Another important consideration is that if the music level is too high or if the SPTV volume is too low, it could be due to incorrect adjustments on the amplifier for each of these audio sources. Some amplifiers may have individual volume controls for each input. If this is the case, look for input levels on the front of the amplifier that may be set too high or too low. Avoid touching any inputs that are turned off or at 0, and focus on finding the right balance. It's generally not recommended to adjust individual input levels on the amplifiers post-installation, but if you're still experiencing issues after following steps 1-7, this could be the potential cause.

If unable to resolve yourself,  a technician is recommended instead of adjusting incorrectly.