When reaching out to our support team, rest assured that your email will be promptly attended to. We may need more details and a thorough investigation of any past issues to assist you before considering an onsite service technician. If an onsite visit is necessary, we will require authorization and then coordinate with the technician to schedule a convenient time and provide an ETA on any required parts.
Our support operational hours are 9am-5pm. Mon-Fri AEST (Australian Eastern Standard Time). Support emails are monitored 24/7 and escalated within the hour during normal operation hours. All techs are not contactable outside of these hours or should be contacted directly, please reach out to us via email, ticketing, or online chat for assistance.