Identifying the Root Cause of Connectivity Issues
Identifying the root cause of connectivity issues is crucial in solving internet connection problems. Check physical connections, error messages, and try restarting the modem/router. Test on different devices and contact your ISP if issues persist.
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Reset your modem/router — this will resolve most issues. Turn off the modem/router, wait 30–60 seconds, and then turn it back on. For more information on your specific modem you may need to refer to your ISP on how to perform this.
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Reset your network switch — In some cases, your modem/router may not have enough LAN ports to connect all your devices. A network switch expands the number of devices that can go online. If you have a 5-port network switch from Wedooh (typically TP-LINK), locate it and unplug the power adapter for a few seconds before plugging it back in.
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Inspect network cable connections — Check the connections of the network cables behind the modem/router for any potential looseness. Commercial devices typically do not utilise Wi-Fi connections — using a physical network cable ensures a more stable and reliable connection.
Note: Your SPTV workout player and your DSP PRO reception player are both connected via network cables, not WiFi. They are set to automatically connect if there is an active wired internet connection.
Seeking Professional Help When Necessary
Seek professional help if common troubleshooting steps fail to resolve connectivity issues. Contact your ISP (internet service provider) or a network technician for expert diagnosis and resolution. Professional assistance is crucial for persistent problems or complex network issues.
Feel free to reach out to support@wedooh.com.au if you need further assistance.