Identifying the Root Cause of Connectivity Issues
Identifying the root cause of connectivity issues is crucial in solving internet connection problems. Check physical connections, error messages, and try restarting the modem/router. Test on different devices and contact your ISP if issues persist.
- Reset your modem/router will resolve most issues, turn off the modem/router wait 30-60secs and then turn it back on. For more information on your specific modem you may need to refer to your ISP on how to perform this directly.
- You might also find it necessary to reset your network switch. In some cases, your modem/router may not have enough LAN (local area network) ports to connect all your devices with network cables. In such situations, a simple network switch can come to the rescue by expanding the number of devices that can go online through your internet connection. If you have a 5-port network switch from Wedooh (typically TP-LINK), locate it and unplug the power adapter for a few seconds before plugging it back in. While other switches may have a power on/off button, they are generally easy to reset as well.
- Inspect the connections of the network cables behind the modem/router for any potential looseness. It's important to note that commercial devices typically do not utilize Wi-Fi connections, as they can vary in range and reliability. Using a physical network cable ensures a more stable and reliable connection for your devices to go online. If you suspect any cables have come loose, exercise caution while checking to avoid disrupting other devices. If you encounter difficulty in troubleshooting, it is advisable to seek the assistance of a technician for further evaluation and resolution.
NOTE: Your SPTV workout player and your DSP PRO reception player are both connected via network cables not wifi, and are set to automatically connect if there is an active internet connection that is wired.
Seeking Professional Help When Necessary
Seek professional help if common troubleshooting steps fail to resolve connectivity issues. Contact your ISP (internet service provider or a network technician for expert diagnosis and resolution. Professional assistance is crucial for persistent problems or complex network issues, ensuring correct configuration and preventing equipment damage.