Understanding the Setup of Your Audio

To effectively troubleshoot and resolve audio issues at your site, it's crucial to clearly understand the setup. In your studio, you have a wireless microphone, a music source feeding into a 2-channel amplifier, and two distinct audio zones:

  • Workout/studio audio zone — SPTV workouts and microphone exclusively in the workout area.
  • Reception/welcome audio zone — music only.

Your setup may have a single amplifier (with 2 audio zones), or two separate amplifiers (one for reception and one for workout area). The workout studio receives audio feed from the microphone, the music source, and your SPTV player, whereas the reception/waiting area only receives the music source. Both zones should be equipped with remote wall volume controls to adjust the overall sound level in each area.

Troubleshooting Steps

If there is no audio heard in workout or reception area:

  1. Ensure that your amplifier(s) are powered on.
  2. Verify that the wall volume is set correctly.
  3. Confirm that the master volume on your amplifier is not turned down.

If the workout programs from SPTV are not audible in the workout area:

  1. Ensure that your amplifier(s) are powered on.
  2. Verify that the wall volume is set correctly.
  3. Confirm that the master volume on your amplifier is not turned down.
  4. Check that the cable connecting the SPTV to the amplifier is properly connected. Avoid disconnecting or connecting cables while the SPTV is powered on.

If there is no music in both the reception and workout areas:

  1. Ensure the amplifier(s) are powered on.
  2. Verify that the music player is operational (note: the music player is a third-party system — refer to your internal document for contact information regarding support for your music player).
  3. If the music is on but not outputting or playing repetitively, contact the vendor directly to address any updates or issues.

If there is no music in the reception area only:

  1. Confirm that the reception amplifier is powered on (in a two-amplifier setup).
  2. Check if the main volume for the reception area has not been turned down.
  3. If there is still no music in the reception area but music is present in the workout/studio, further technical troubleshooting on-site may be required, or a new amplifier for the reception area may be necessary.

If the microphone is not audible in the workout area:

If you are still unable to diagnose the issue, please submit a ticket or email support@wedooh.com.au for further assistance.