A common issue arises when you can still hear the workout program through the speakers, indicating that your HDMI or VGA splitter has malfunctioned. Since the SPTV player is the source, it is functioning correctly if you can hear the workout program. This player is connected to the video splitter, also known as a video distributor, which is responsible for sending video signals to each workout TV.

Checking your video splitter is working

If you can hear the SPTV workout program playing in the studio, the issue likely does not lie with the SPTV player. Any challenges you face are probably related to the video distribution system, specifically the HDMI or VGA splitter.

Before proceeding, try turning off your video splitter, typically labelled as an HDMI or VGA splitter. If you're unsure where it is located, send a photo of your AV rack to support@wedooh.com.au for assistance. After powering off the splitter, wait for 1-5 minutes before turning it back on.

Another common issue with HDMI splitters is that some may not wake the TVs after an extended period when the actual TVs are turned off. This issue, related to video handshake/HDCP/EDID, requires your AV installer or supplier to either update the splitter's firmware or switch to alternative manufacturer's video distributors. The problem does not stem from your source (SPTV player) as the HDMI signal remains on continuously.

If power cycling your splitter does not make any difference on your workout TVs, it is likely faulty, and you may need a replacement power supply or splitter (or both).

Checking Power and Connections

  • Make sure that the TVs are turning on and receiving power.
  • Confirm if the TVs are on HDMI 1 input source using your TV remote.
  • If you have VGA cabling, this would be PC input or RGB input source on the TVs.
  • Check if there are any loose connections or damaged cables.

Verifying Input Source Settings

Verify that the TV is set to the correct input source, such as HDMI 1 or the corresponding input where the media player is connected. Use the TV's remote control to navigate through the input source options and select the appropriate one.

Resetting the Media Player

If the above steps do not resolve the issue, try rebooting the source media player. Locate the power button on the media player and press it ONCE ONLY to initiate a proper shutdown. Typically the shutdown process should take less than 30 seconds and the unit will power down automatically. After it has powered down, wait for a few seconds and then turn on the media player.

Inspecting HDMI or VGA Cables

After confirming that power and connections are functioning properly, inspect the HDMI or VGA cables. These cables play a crucial role in transmitting the video signal from the media player to the TV screens. Ensure that the cables are securely plugged into the appropriate ports on both the media player and the TVs. Look out for any visible signs of damage or twists in the cables that could potentially disrupt the video signal flow.

Contacting Technical Support

If you have followed all the troubleshooting steps and the workout TVs still do not display any video, contact technical support at support@wedooh.com.au with detailed information about the problem, including the steps you have already taken.