Common Causes of Automatic Workout Loading Issues
One potential reason why your workout classes may not be loading automatically is if the training/trainer modes are activated on your SPTV player. These modes are used only for head office training sessions so should not really be used outside of normal operations.
To resolve this particular issue quickly, simply restart your SPTV player by pressing the power button once. Wait for it to completely turn off in under a minute, and then turn it back on by pressing the power button. It's important not to repeat this process unnecessarily, as improper restarting could lead to further issues. For more information on the correct way to restart your SPTV player, refer here.
Another issue that may occur is if the schedule matrix fails to download properly due to network issues. It is essential for your SPTV to be connected online for daily automatic downloads to ensure smooth operation. If there is a poor network connection or a disconnection during an update, it could result in problems with the schedule matrix, which will need to be addressed once the internet connection is stable. Check your network settings and ensure a stable connection for optimal performance.
In addition to network issues like slowness or instability, there are cases where your SPTV may struggle to sync the correct date and time from the Internet time server (NTP server), leading to incorrect or delayed times due to internal network issues.
NTP (Network Time Protocol) allows online devices like the SPTV to automatically update their time from a reliable online source, ensuring accuracy for schedules and updates.
This issue may occur if your network is unable to provide the correct time. To resolve this, we would need to remotely diagnose the network after hours or during non-class times to resync the date and time. Alternatively, rebooting your modem/router may help if other devices are also affected.
If you encounter these network issues, you can submit a ticket for our network tech team to investigate the schedule file, usually after hours. In the meantime, you can still manually load your workout using the LCD controller. For assistance during normal hours, we may need to temporarily stop your classes to investigate further which is not advisible as it will interfere with actual classes you may be running. Feel free to reach out via email at support@wedooh.com.au or submit a ticket for us to look into the logs and determine the cause of the issue.