Overview of the Reception TV Setup

Your Reception or welcome TVs are typically connected to the DSP PRO player (Digital Signage PRO) supplied by WEDOOH and can be set up in either 2 scenarios:

  • Scenario 1: The DSP PRO player is directly attached behind the TV using a single HDMI cable into the HDMI 1 input port, and power and network cable (Ethernet) for internet connectivity.
  • Scenario 2: The DSP PRO player may be centralised with other AV components in an AV rack or cupboard/credenza. In this setup, the video signal is transmitted to the TV directly via an HDMI/VGA cable or using HDMI extenders over the network cable.

Troubleshooting Solutions

Note: Your reception TV is completely independent from your workout TVs. The source for your reception TV(s) is just the DSP PRO player. Locate this and make sure it's turned on and connected properly to network via an ethernet cable. None of our players connect via WiFi — the network cable must be connected directly to the modem or network switch.

Reception TV check

  • No signal or blank screen: Ensure the HDMI cable is securely connected to the DSP PRO player and the reception TV at both ends. Check that the HDMI input on the TV is set to the correct source (HDMI 1 or PC input). Restart the DSP PRO player (follow this article to properly restart — DO NOT pull out power from player) and the TV to refresh the connection.
  • Poor picture quality: Adjust the display settings on the reception TV. Check for any loose or damaged HDMI cables. If using HDMI extenders over Ethernet, make sure the network cable is attached correctly and the power light indicators are on.
  • Network connectivity problems: Check the internet connection is working at site. Restart the modem/router and the player. Check if there is a network switch — if so, this may need to be turned off/on to reset connections. Email support@wedooh.com.au to check if the device is online.

Additionally, if you notice a blank screen on the reception TV after hours, this is not a malfunction — the reception TV is simply programmed not to display any content during those hours.